We use USPS, UPS, and FedEx. You will be prompted to choose a shipping method upon check-out. If there is a unforeseen delay in shipping your products, you will be notified immediately.
- All orders placed before noon (Mountain Time), Monday - Friday, will ship same day. Orders placed later will ship the next business day.
- If you need your order quickly, we can ship via USPS Priority, USPS Express Priority & UPS Second Day Air. These orders MUST be received by 10:30am Mountain Time. Thanks!
- We strongly recommend that you mail back your scan samples with a "signature confirmation" as there seems to be some that go missing in the USPS system. It is a small price to pay (currently $2.90 through your local PO) for added security and also provides a proof of receipt for both of us. Be sure to keep the tracking number safe until you receive your results via email. If we do not receive your samples within a normal period of time, this will insure you get a replacement kit as quickly as possible.
Glacier Peak Holistics is committed to improving the health of dogs, cats and horses, naturally. We stand behind our products and services and want to work with you to ensure your satisfaction. In order to keep prices reasonable while maintaining our exceptionally high standards, we do have some guidelines for returns:
- If you have an issue with any of our products, please call us immediately. We are committed to working/educating our customers, to ensure that the products are being used in the proper manner & reach desired outcome.
- Products that have been opened are not eligible for refund.
- If any product arrives to you broken or otherwise damaged, we ask that you return the item and a replacement will be mailed to you. Contact us at email@example.com for instructions.
- We cannot offer refunds or exchanges if your pet doesn’t seem to like the taste of the products. Please see our feeding tips for more information about helping your pet adjust to the new taste, or just give us a call during the hours listed below.
- We do not offer refunds for our services, including the Pet Wellness Life Stress Scan and Customized Bach Flower Remedies. If you are unhappy with the results, please contact us and let us know so we can work with you toward a solution.
Glacier Peak Holistics
P.O. Box 1546
Eureka, MT 59917
Phone: 406-297-7995 (Monday - Friday) between the hours of 10am - 4pm MST